The fortunes of the mail industry are shifting. The reality is that the mailman gets fewer and fewer letters to deliver each day. Is this an opportunity for mail organizations to leverage their strengths and assets and to shift their focus towards delivery services?
With the ongoing commoditization of security and guarding services, guarding companies must increase productivity to be able to deliver more at a lower cost. One obvious opportunity is to consolidate resources by using a role-based system. This would involve optimizing the roles of alarm central workers, patrol guards, response guards, static and retail guards, and service and alarm installation technicians. With a mobile workflow tool that allows for direct access to important information sources, individuals in such roles can carry out many tasks on-site instead of waiting until they get back to the office. This capability improves efficiency and increases customer satisfaction.